Ordering Information

ORDERING POLICY

Fisherman’s Headquarters, NJ

ORDERING METHODS:

· Telephone: Orders can be placed by telephone (877-984-5400 outside NJ or 609-494-5739 inside NJ) 7 days a week between the hours of 9 am EST and 6 pm EST, except for Sundays (9 am EST to 4 pm EST). Please have your order and credit card information handy.

· Fax: Orders can be written out by using the form found at http://fishermansheadquarters.com/images/Catalogs/Form.PDF
Please complete the Mail-In or Fax Order Form, which can be faxed to us 24 hours a day at 609-494-9271. Please make sure all required information is clearly and completely filled out.

· Mail: Orders can be written out by using the form found at http://fishermansheadquarters.com/images/Catalogs/Form.PDF
Please mailed to:
Fisherman’s Headquarters
Attn: Mail Order Department
280 W. 9th Street
Ship Bottom, NJ 08008

· On-Line: Orders can be placed by visiting our website, http://www.fishermansheadquarters.com , and utilizing our secure Virtual Cart.

SPECIAL ORDERS:

· If you require an item you do not see in our catalog, please contact us. We will attempt to special order any item you may need.

GIFT CERTIFICATES:

· Gift Certificates are available in any denomination. They can be ordered by telephone or on-line at http://www.fishermansheadquarters.com/Gift_Certificates.htm .

PAYMENT METHODS:

· Credit Cards: We gladly accept Visa, MasterCard, and American Express. These allow for the fastest processing of your order.

· Money Orders: We also accept US Postal Service Money Orders, which allow for processing of your order upon receipt.

· Checks: Personal and Certified Checks are also accepted for mail orders only. However, orders are not shipped out until after the check clears.

· Sorry, No COD Orders.

CUSTOMER SERVICE:

· Professional sales consultants are available for product information, advice, recommendations, and other inquiries, by calling (877-984-5400 outside NJ or 609-494-5739 inside NJ) 7 days a week between the hours of 9 am EST and 6 pm EST, except for Sundays (9 am EST to 4 pm EST).

RETURNS & EXCHANGES:

· Returns & Exchanges of Undesired Merchandise: Returns of all unused merchandise are accepted on a no questions asked basis for a period of 10 days from the date of shipment provided all original packaging materials and accessories are returned to us. You need not call us, simply send the package back to us at your expense, making sure to make adequate arrangements for insurance. Please enclose a copy of your invoice, your credit card information (or indicate if you paid by check or money order), and a note explaining what you are returning and the reason for return. If you desire an exchange, please also indicate the item(s) you desire in replacement. A credit for the merchandise expense will be issued upon receipt, when applicable. Shipping and other charges will not be credited.

· Defective, Damaged, or Mis-Shipped Merchandise: If you receive defective or damaged merchandise, or receive items other than those you ordered, please contact us by phone immediately upon receipt of your order. Replacement merchandise will be sent to you as soon as possible, and you will be given instructions for return of the merchandise in question.

SHIPPING POLICY (Shipping, Handling, and Insurance):

*FREE GROUND SHIPPING ON ORDERS OVER $125 applies with the following restrictions:

· Domestic Orders: Free ground shipping, handling, and insurance applies to all orders shipped to an address within the 48 Contiguous US (AK & HI excluded) on which the merchandise total is $125 or over. A $9.99 charge applies on orders under $125. On orders to Alaska and Hawaii, the customer will be charged the actual shipping cost (less a $9.99 credit on orders of $125.00 or more). If you require an expedited shipment method the shipping expense charged will be the actual shipping cost (less a credit of $9.99 on orders over $125). *FREE ground shipping does not apply on packages over 108” in length (overlength) or 130” in length plus girth combined (oversize). Sorry, these are items that we do not ship.

· International Orders: All international orders are subject to a handling charge of $10.00. The customer will be charged the actual cost of shipping regardless of the order amount. All packages are sent via United States Postal Service International Express Mail unless prior arrangements are made with the customer. Visit www.usps.com in order to obtain a rate estimate. Please contact us if you desire a different shipment method, as credit card payment will not be accepted on shipment methods that are not insurable and able to be tracked.

All the necessary documentation needed to process your order through a Customs inspection is included with your order. What is not known is the time required for your package to be transferred from Customs to your countries Postal Service and then be delivered to your residence. We have no control over package delivery delays in your own country's Customs or postal agencies.

All items entering a foreign country are subject to Customs inspection and assessment of duties, taxes, and fees in accordance with that country’s national laws. Customs duties and taxes are assessed, generally, if the item sent is dutiable and if the value of the item is above the threshold set by the country's laws. Each country assesses Customs, duties, and taxes. Visit the web site of your countries Customs service for more details. In addition, your countries Postal Service can charge administrative fees to facilitate Customs inspection and deliveries. It is important to understand that, if duties and taxes are assessed on an item mailed via the Postal Service, they are collected from the recipient. We have no control over the assessment of these fees and take no responsibility for any additional fees charged to you by your countries Customs and/or Postal system. Prior to placing your order, we suggest that you contact your local Customs and Postal agencies to determine what additional fees you may be liable for.

· Order Processing and Backorders: We attempt to ship all orders within one business day of receipt, and strive to maintain inventory on all items in our physical and on-line catalogs at all times. If your order is for multiple items, and not all are in stock at the time of the order, we will hold shipment and ship all items together if the out of stock item(s) will be available for shipment within 10 business days. If the out of stock items will not be available for more than 10 business days, we will ship out the in stock items upon receipt of your order or learning of the delayed availability of the out of stock items (but still within 10 business days). All backorder items are held indefinitely unless we notify you otherwise or you cancel the backorders. All backorder shipments are shipped free of charge via ground shipping. In the case of a single item order from our physical or on-line catalogs (but not a special order item) that does not ship within 10 business days of receipt of the order, the item will be shipped free of charge via ground method regardless of the amount of order. On 48 contiguous US shipments all orders of $125 or over, all items will be shipped free of charge, even if done so in separate shipments. On orders shipping to Alaska, Hawaii, and International Locations, we can contact you in the event of a backorder in order to determine what you would like us to do, as backorder shipping charges are not waived on backorders to these locations.

· Delivery: The delivery of any package is limited to our Shipping Carrier’s ability to deliver normally to a specified location.

DISCLAIMERS:

· Prices and specifications are subject to change without notice.

· We are not responsible for typographical and photographical errors.

· Not all products listed will always be available and may need to be deleted from orders without notice.

· Not all products in the catalog are shippable to all areas due to federal, state, and local laws.

· We reserve the right to refuse any order without reason.