Customer Service: Ordering Info

Conveniently and securely shop at online 24/7. Order by phone (609.494.5739) during business hours with order details and billing information ready.

Fisherman's Headquarters (FH) accepts major credit cards, PayPal and US Postal Service Money Order for fast order processing. Payment by personal or certified check is accepted, but these orders are not shipped until after payment clears. Checks can add 3-10+ business days to order processing. No CODs. International orders must be paid by PayPal or Wire Transfer.

Effective 2021, FH is not authorized to sell Pure Fishing Brands outside of the United States. This includes, Abu Garcia, Berkley, Penn, Sebile, Spiderwire, Van Staal.

Processing & Backorders

All orders are shipped as soon as possible (most within one business day of receipt) and FH strives to maintain inventory on all items. It's not always possible, so if necessary contact us to confirm live inventory. Items needed for a scheduled fishing trip, vacation, special occasion or holidays should be ordered well in advance. However, if ordering and delivery time is a concern you must let us know. This way we can accommodate your needs. Include a note when checking out in the "Notes" section.

If an order is for multiple items and all are not in stock, we'll hold and ship all of the items together as a complete order so long as the out of stock item(s) are expected to be available soon.

If the out of stock item(s) are known to be not available at time of order receipt, the in stock item(s) on the order will ship out partial. The out of stock item(s) will be placed on backorder. All backorders are held indefinitely unless we notify you otherwise. Customers have the option to contact us at anytime to cancel backorders. When available, all backorders are shipped on us via Standard Shipping.