Securely shop in confidence with Fisherman's Headquarters (FH) online at www.FishermansHeadquarters.com 24/7 and during business hours by phone 609.494.5739 or in store. FH is committed to providing top fishing tackle quickly at competitive prices with first class service.

Standard Shipping (USA)

All packages are shipped with tracking and insurance. Many destinations within the US have a 1-5 business day transit time. 

• Orders Under $75 - $5.99 Standard Flat Shipping

• Order Over $75 - Free Standard Shipping**

• *Only within the 48 Contiguous United States, excludes AK, HI, PR.

• *Does NOT apply on oversized merchandise not limited to; fishing rods, blanks, gaffs, harpoons, coolers, cooler racks, rod racks, beach carts, rakes, trolling motor, among other large items.

Processing & Backorders

• All orders are shipped as soon as possible (most within 1-2 days of receipt). FH strives to maintain inventory on all items; however, stock outs occur. To confirm inventory, especially on orders with a tight deadline (scheduled fishing trip, vacation, special occasion, holidays) contact us. Let us know and we’ll do our best to accommodate your needs.

• If an order is for multiple items and all are not in stock, we'll hold and ship all of the items together as a complete order so long as the out of stock item(s) are expected to be available soon.

• If the out of stock item(s) are known to be unavailable, contact will be made to explore options, substitute / wait / cancel.

Oversized Merchandise

• Packages over 72 inches in length and/or weighing more than 15 lbs may be classified as oversized or heavy merchandise. This includes fishing rods and other large items. 

• Packages over 96 inches (such as 1-piece rods 8 feet and longer) cannot be shipped and must be picked up in-store. This restriction does not apply to two-piece rods of any length.

• These products are not eligible for free shipping, and additional shipping fees may be automatically applied at checkout.

High Value Merchandise

• Signature may be required at delivery for orders over $250. Prepare accordingly. After three attempts by courier the package is returned to the sender. At which time the customer will have to wait for reshipment and pay for the transit costs.

• If the customer fails to pay transit costs for the reshipment, the order will be cancelled and refunded less actual shipping costs. 

International Shipping & Customs Information

• We utilize Shopify Markets to estimate shipping costs, duties, and taxes for most international orders. These fees are typically accurate and automatically calculated at checkout. However, in some cases, adjustments may be needed manually. Please note that any additional duties, taxes, or customs-related charges upon delivery are the buyer’s responsibility. We are not able to provide specific customs information for each country.
• International orders may ship via USPS/Global Post, DHL, or UPS.
• Please be aware that international shipping can be slow, costly, and subject to limited tracking updates. Once your package leaves our facility, delivery timelines and tracking details are beyond our control. It’s common for packages to experience delays or sit idle at distribution centers for extended periods—sometimes several weeks or even a couple of months. We ask for your patience and understanding during this process.
• We reserve the right to cancel or refuse any order at our discretion.

Shipping Protection Policy

At Fisherman’s Headquarters, we take great care in packing and shipping your orders, however things can happen in transit. To provide added peace of mind, we offer optional shipping insurance to protect your purchase in the event of loss, or damage during transit.

Coverage Includes:

• Lost Packages: If your order is not delivered and is deemed lost by the carrier
• Damaged Items: If your item arrives broken due to shipping-related damage

Coverage Does Not Include:

• Packages postmarked as delivered to the correct address
  – If carrier's tracking shows the package was delivered then the shipping protection is void.
• Packages delivered to incorrect addresses due to customer error
  – If the shipping address was entered incorrectly at checkout the coverage is void
• Theft without supporting evidence
  – Claims of theft without sufficient documentation (such as a police report) may be denied

Insurance Fees:

• Orders within the lower 48 USA - $1.99
• All international orders - $9.99

Shipping insurance can be selected at checkout. If you choose to decline coverage, Fisherman’s Headquarters is not responsible for items lost, stolen, or damaged after leaving our facility.

Online Returns

Fisherman’s Headquarters offers a 15 day return window on new merchandise. Items must be in brand-new, unused condition, with all original packaging, materials, manuals, tags, and accessories included. After 15 days, returns require prior approval and may be subject to a 10% restocking fee. Please contact us for authorization before returning any items. During the holiday season, to support early shopping, we extend the return window by an additional 15 days.

• FH does not cover return or exchange shipping costs if the items were received as ordered.

• Upon request, we can provide a return shipping label, with the cost deducted from your refund or billed as part of an exchange. This option is often more affordable than shipping via FedEx or UPS directly. Contact us to begin the process.

• Please return the package with a copy of your invoice and a note specifying your request (e.g., "Exchange for size" or "Return for credit").

• Provide us with the tracking number, and allow 5-10 days for the return or exchange to be received, inspected, and processed.

• Refunds and exchanges do not include shipping costs.

• Fisherman’s Headquarters is not responsible for high return shipping fees incurred by the customer.

Online Exchanges

Fisherman’s Headquarters offers exchanges on new merchandise within 15 days of delivery. Items must be in brand-new, unused condition, with all original packaging, materials, manuals, tags, and accessories included. During the holiday season, to support early shopping, we extend the exchange window by an additional 15 days.

• We do not cover exchange shipping costs of an exchange.Shipping costs are not included

• Upon request, we can provide a shipping label, with the cost billed as part of the exchange. This option is often more affordable than shipping via FedEx or UPS directly. Contact us to start the process.

• Send the package with a copy of your invoice and a note specifying your exchange request (e.g., "Exchange for size").

• Provide us with the tracking number, and allow 5-10 days for the exchange to be received, inspected, and processed.

• Fisherman’s Headquarters is not responsible for high shipping fees incurred by the customer.

No Return or Exchange Policy

Fisherman’s Headquarters does not accept returns or exchanges on the following items:

• Live Bait – Due to the perishable nature of live bait, all sales are final.
  

• Special Orders – Items specially ordered at a customer’s request cannot be returned or exchanged.
  

• Reels with Custom Line Spooling – Once a reel has been spooled with custom line, it is considered personalized and cannot be returned or exchanged.

Please review your order carefully before purchasing. If you have any questions check out our FAQ section or reach out to us via live chat, phone or email before completing your order.