Return Eligibility
FH accepts returns on new, unused merchandise within 30 days of delivery, in original condition with all packaging, tags, manuals, and accessories included. During the holiday season, the return window is extended by an additional 30 days.

Returns after the period require prior approval (obtained by email or call) and may be subject to a 10% restocking fee.

Approved refunds are issued to the original payment method, excluding shipping costs. Shipping fees are non-refundable. Replacement shipping costs are the customer’s responsibility. FH is not responsible for excessive shipping costs incurred by the customer due to return shipping.

To return or exchange an item or order…

1. Package Your Item(s) Securely
Make sure your return is packaged safely to avoid any damage during transit.

2. Include a Note
Inside the package, include a note with the following information:

• Your full name

• Order number

• Reason for return, item you would like to return, if applicable the item you would like to exchange (sie, color, etc.)

• Contact information (email or phone number)

3. Mail Your Return To Us:

Fisherman's Headquarters
Attn: Returns
280 West 9th Stree
Ship Bottom, NJ 08008

We recommend using a trackable and insured shipping method to ensure safe delivery. 

*Upon request, we can provide a return shipping label, with the cost deducted from your refund or billed.

Returns are processed within 3-10 business days after receipt and inspection.

Refund credits may take 3-7 days to clear, depending on the payment provider.

Non-Returnable Items
The following items are final sale and not eligible for return or exchange:

• Live bait

• Special-order items

• Reels with custom line spooling

• Gift cards

Purchase Cancellation Policy

Orders placed with Fisherman’s Headquarters are processed quickly to ensure timely fulfillment. As a result, order cancellations are time-sensitive.

Cancellation Requests

Customers may request to cancel an order before it has been processed or shipped. Once an order is processed and shipped, it cannot be canceled and must instead follow our Return & Refund Policy.

To request a cancellation, customers must contact us AS SOON AS POSSIBLE BY PHONE (first contact choice) and if not able to connect then send an email. Be sure to include the order number. We cannot guarantee cancellation requests submitted outside of business hours.

FH reserves the right to refuse or cancel any order at our discretion, including but not limited to pricing errors, inventory issues, suspected fraud, or violations of our policies