Ordering & Shipping Policy

Ordering & Availability
Fisherman’s Headquarters (“FH”) offers secure online shopping at FishermansHeadquarters.com, as well as in-store and phone ordering during business hours. We strive to maintain accurate inventory; however, stock levels may change. If your order includes an out-of-stock item, we will contact you to discuss available options, substitutions, delays or cancellation.

Orders typically ship within 1-3 business days.

All orders ship with tracking and insurance.

Shipping (Domestic U.S. Orders)

Transit times typically range from 1–5 business days, but delivery timing is not guaranteed.

• Orders under $75: $6.99 flat-rate standard shipping

• Orders $75+: Free standard shipping within the 48 contiguous U.S. states only

• Orders over $250 may require a delivery signature. If a package is returned after failed delivery attempts, reshipment costs are the customer’s responsibility.

• Free shipping does not apply to oversized or heavy items (including rods, coolers, carts, racks, gaffs, sinkers(lead weights), trolling motors and other similar large products)

Shipping Protection (Optional)

Optional shipping protection is available at checkout.

• U.S. Orders: $1.99

• International Orders: $9.99
  
  

Coverage applies to lost or transit-damaged packages only. Claims are void if tracking shows delivery to the correct address or if an incorrect address was entered at checkout.

Oversized & High-Value Items

• Items over 72 inches or 15 lbs may incur additional shipping charges.

• Items over 96 inches (such as one-piece rods 8 ft and longer as well as trolling motors) may be shipped via LTL Freight but the fee is paid in full by the buyer. We suggest in store pickup if possible.

International Shipping
International shipping costs, duties, and taxes are estimated at checkout using Shopify Markets. Any additional fees imposed by customs are the buyer’s responsibility. International shipping may be slow, costly, and subject to limited tracking updates. Once an order leaves our facility, delivery timelines are outside our control.

Return Eligibility
FH accepts returns on new, unused merchandise within 30 days of delivery, in original condition with all packaging, tags, manuals, and accessories included. During the holiday season, the return window is extended by an additional 30 days.

Returns after the period require prior approval (obtained by email or call) and may be subject to a 10% restocking fee.

Approved refunds are issued to the original payment method, excluding shipping costs. Shipping fees are non-refundable. Replacement shipping costs are the customer’s responsibility. FH is not responsible for excessive shipping costs incurred by the customer due to return shipping.

To return or exchange an item or order…

1. Package Your Item(s) Securely
Make sure your return is packaged safely to avoid any damage during transit.

2. Include a Note
Inside the package, include a note with the following information:

• Your full name

• Order number

• Reason for return, item you would like to return, if applicable the item you would like to exchange (sie, color, etc.)

• Contact information (email or phone number)

3. Mail Your Return To Us:

Fisherman's Headquarters
Attn: Returns
280 West 9th Stree
Ship Bottom, NJ 08008

We recommend using a trackable and insured shipping method to ensure safe delivery. 

*Upon request, we can provide a return shipping label, with the cost deducted from your refund or billed.

Returns are processed within 3-10 business days after receipt and inspection.

Refund credits may take 3-7 days to clear, depending on the payment provider.

Non-Returnable Items
The following items are final sale and not eligible for return or exchange:

• Live bait

• Special-order items

• Reels with custom line spooling

• Gift cards

Purchase Cancellation Policy

Orders placed with Fisherman’s Headquarters are processed quickly to ensure timely fulfillment. As a result, order cancellations are time-sensitive.

Cancellation Requests

Customers may request to cancel an order before it has been processed or shipped. Once an order is processed and shipped, it cannot be canceled and must instead follow our Return & Refund Policy.

To request a cancellation, customers must contact us AS SOON AS POSSIBLE BY PHONE (first contact choice) and if not able to connect then send an email. Be sure to include the order number. We cannot guarantee cancellation requests submitted outside of business hours.

FH reserves the right to refuse or cancel any order at our discretion, including but not limited to pricing errors, inventory issues, suspected fraud, or violations of our policies

Purchase any Van Staal reel from Fisherman’s Headquarters (“Fish Heads”) and receive three total years of warranty coverage — one year from Van Staal plus two additional years provided by FH at no extra cost.

The FH Extended Warranty applies exclusively to original owners who purchase in-store or at FishermansHeadquarters.com and register the reel within 30 days.

Coverage includes repair or replacement for qualifying defects, provided the reel receives proper annual service and maintenance through FH. Damage from misuse, neglect, corrosion, unauthorized service, or modifications is not covered. All warranty determinations are made solely by FH.

More Info on FHVS Extended Warranty →