Returns & Exchanges
Returns & Exchanges
Our return policy is simple because at FH it's our goal to ensure your complete satisfaction. Sometime the wrong item is ordered. Whether it is size, fit, style, fit or color we'll accept it, exchange it or return it, as long as the item(s) are in new condition just how we sent them out. Simply send the package back to us (at your expense, make sure to ship with tracking and insurance, solely the shipper's responsibility until delivered) with a copy of your invoice and a note instructing us. For example, "Exchange for size." Or, "Return for credit." Please allow 5-10 business days for a return/exchange to be received, inspected and processed. Exchange or refund amount excludes shipping charge. The customer pays for final exchange shipment cost. Our flat $2.99 shipping fee does not apply. Exact cost by shipment carrier (UPS/USPS) is charged. For exact cost contact us.
Within a 15 day period of time (from delivery date), FH offers a no questions asked returns of new merchandise (must be unused). To qualify the item must be in brand new condition, not used, in their original box, including packaging materials, manuals, tags and accessories. After 15 days all returns must have our authorization (contact us) and may be subject to a 10% restocking fee unless issued store credit for future purchase. We reserve the right to refuse any return at anytime. No returns or exchanges on bait, custom and special ordered merchandise.
During the Holidays (November, December, January) we allow an extended return period to encourage early holiday shopping. These returns must be postmarked before January 31.
Defective, Damaged, Mis-shipped Merchandise
Be sure to inspect your new purchase carefully when delivered. If you receive defective, damaged, or items that you did not order contact us immediately. This claim must be brought to our attention within two business days of delivery receipt. At no cost to you, we will correct the issue as soon as possible and provide instructions on the return of merchandise in question.